Bad Claim Procedure

After years of experience in the International Medical Insurance world, we have identified the most common complaints evident during the claims procedure. As one of the largest independent insurance intermediaries, we provide our clients with dedicated claim reimbursement support.

We have identified the two major reasons why clients are dissatisfied with their claims procedure:

1) Delays in payment: the biggest reason for delay in reimbursement lies in incomplete or incorrectly completed paperwork. To avoid this issue, we advise you to carefully review all the required paperwork and make copies of everything you send to the Insurance Company. Expat Medical Insurance has vast experience in dealing with claims departments and we are able to help our clients get reimbursement more efficiently .

2) Pre-existing conditions: While some insurance plans completely exclude cover on any pre-existing conditions, others may require you to be a client for at least 24 months before covering these. If you are submitting a claim, you need to make sure you are able to provide proper documentation from your treating physician that you were not aware of the condition prior to the commencement of your insurance plan.

Claims reimbursement can be made in major requested currencies by refunding your credit card, sending a check or transferring the money directly into your account.

To get a range of quotes from insurance companies with the best claim handling department, contact our expert advisors.