When an emergency occurs you must contact your insurance provider. They are available 24 hours a day, every day of the year. Their staff are usually multi-national and the advisers are trained to help you through any emergency, anywhere in the world.
As an alternative, you may contact your insurance broker directly, but please note we do not offer around - the - clock assistance.
The health insurance companies, if needed, will help you get in touch with emergency assistance centers that are located in the place of your residence. In the case of the larger overseas health insurance companies, these emergency assistance centers might be part of the insurers themselves. If it is not the case, then the insurance company will act as a middle man between the policyholder and the emergency assistance center, assisting you every step of the way.
To get in touch with our advisers for a personalized overseas health insurance plan click here.